Posts Tagged ‘Outsource’

Why Your Secretary Can’t Handle Mechanics Lien Compliance

In consulting with companies around the nation about mechanic lien compliance, you’d be surprised how many companies (big and small) try to delegate their company’s mechanic lien compliance onto a secretary or office assistant. The thought is that this mechanic lien stuff is just paperwork, and that’s what the secretary or assistant is paid to do.

After all, the same assistant or staff member may be in charge of compliance with contractor licensing rules, Davis-Bacon and prevailing wage regulations, and immigration compliance. Perhaps the staff member needed a bit of training, or attended some seminar on the topic, but they were able to pick it up and keep the company in compliance.

Despite the success or failure with having staff in charge of compliance with other regulations, this post discusses why it’s a grave mistake to rely on in-house staff to handle mechanic’s lien compliance.

Patchwork of Requirements and Forms Are Hard to Master

I’m familiar with a lot of regulatory compliance matters that construction businesses face every day, and those discussed in the introduction to this post (Davis-Bacon, immigration, licensing, etc.).  You must understand, the complexity of these regulations pale in comparison to the complexity of mechanic’s lien laws.

There are two challenges your staff members will face in trying to master mechanic’s lien issues.

First, it’s the laws themselves.  It’s an absolute patchwork, not only from state-to-state, but from project-to-project and scenario-to-scenario within a single state. Depending on where you’re working and what you’re doing, your preliminary notice and mechanic’s lien requirements and deadlines will differ. If you want to assign complaince to a staff member, there’s a lot of research required to keep up with these legal intracacies.

Second, it’s the forms.  Once you figure out what to file and when, then you have to put the form together, and there’s a thousand things that can go wrong with preparing, sending and tracking these forms.  Take a look at a post I wrote previously about the perils of using Do-It-Yourself Mechanic’s Lien forms.

Paperwork Burden is High For Part-Time Dedication to Lien and Notice Compliance

Sending out a notice or filing a lien can be logistically demanding.

On the preliminary notice front, most notices must be sent to multiple parties, and must be sent in a particular way.  After a preliminary notice is sent, you must draft and save a document to prove the notice was mailed, and you must track the mailing to ensure delivery. The result of these requirements is that each notice must be copied multiple times, collated, and then delivered to different parties, and each mailing must be tracked to verify delivery.

On the mechanic’s lien front, things can get stickier. The mechanic’s lien – like the preliminary notice – must usually be mailed to multiple parties and tracked. This, however, is besides the real task, which is getting the lien recorded in the correct recording office in the correct county, which involves verifying margin and font-size requirements, getting a filing fee quote, arranging for courier to deliver the lien, and more.

The point here being that there is a heavy paperwork burden in sending notices or filing mechanic liens, and the use of a staff member to handle these monotonous tasks can be a weight on their other duties.

Property Records and Ownership Records Needed, and Not Available

When you prepare a preliminary notice or a mechanics lien, you often (always) need information you may not have.  For example, how do you send a preliminary notice to an owner if you don’t know who the exact owner is?  Or, how do you identify a property with a legal property description if you don’t know the legal property description?

Your staff members will not have access to updated property records to check the information available to your company, or to find information you don’t have.  Plus, researching into this information is another drain on your staff member’s time.

It Costs You More In The Long Run

The last reason why you don’t want to offload mechanic’s lien complaince on your secretary or staff member is…why would you?  It just doesn’t make any fiscal sense to do so.

You can outsource this work for much less than you think, and really, when you factor in postage rates, the time spent doing the work, and the time not spent on other more profitable work, you can outsource this work for less than it will cost you to do it yourself.

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How Zlien Can Help Material Suppliers

This past month, I’ve run a series of posts here specifically addressing preliminary notice and mechanic lien issues encountered by those in the building material supply business (Read the Supplier Series).  It was desperately needed here on the Construction Lien Blog, as we didn’t have a plethora of resources written directly to this group, and those supplying materials to construction projects actually have some of the biggest challenges in preserving and enforcing its lien rights.

A few months ago I wrote a post titled “4 Reasons Its Smart To Outsource Your Preliminary Notice Work.“  Outsourcing preliminary notice and mechanics lien management to a company like Zlien is a smart decision. To come full circle on this Supplier Series of articles, I’ll go back to the very first post in the series addressing the challenges material suppliers face in the mechanics lien context, and I’ll discuss how Zlien can help your material supply company with each.

Zlien Helps Material Suppliers Understand When Notices Are Required

The first challenge highlighted in Top 4 Mechanics Lien Law Challenges For Material Suppliers and Materialmen is “knowing whether a state’s law contains any nuances applicable only to them that require preliminary notices.”

The summary is this: Material suppliers most frequently have notice requirements and it’s difficult to keep up with all of the nuances in state laws to determine when a notice is required, what the preliminary notice form should look like, the method of delivery required, and who should receive the notice.

Zlien can help with this problem because it uses a proprietary web-based software application to calculate a party’s notice and mechanic lien requirements based on basic project information. Material suppliers who use Zlien can essentially forget about all the complexities in mechanic lien laws.  With basic project information, Zlien’s system figures out what must be filed, when, how and to who, and then simply does it.

Material Suppliers trying to comply with mechanic lien laws face the task of navigating a very complex set of legal requirements. Zlien manages that compliance.

Zlien Can Manage The High-Volume of Paperwork for High-Volume of Projects

The second challenge highlighted in Top 4 Mechanics Lien Law Challenges For Material Suppliers and Materialmen is that most material supply companies are furnishing materials to a high volume of projects.  Unlike a subcontractor or prime contractor, for example, who signs 1 or 2 new contracts per month, a material supplier may be furnishing to 20, 50, 100, 500 or more projects each month!

Forget about navigating legal compliance issues, just think about the paperwork involved.  Different projects and different states require different preliminary notice forms, each time a notice is sent it must be tracked to ensure delivery, and you must keep records of everything sent and the proof you have of delivery.  Keeping this paperwork in order is a task of its own.

Zlien alleviates this burden completely.  If your company outsources this work, Zlien is not only handling the paperwork burden of getting the notices and liens out of the door, but Zlien is also tracking deliveries and maintaining proof of delivery online in an organized database. If a company ever needs to prove they sent the notice (and they will!), Zlien will have the goods.

Zlien Operates Nationwide, And Can Help Wherever You Furnish Materials

The third challenge highlighted in Top 4 Mechanics Lien Law Challenges For Material Suppliers and Materialmen is that many material suppliers operate across state lines.  In the mechanics lien context, this presents two big problems:  (1) The law changes when you cross the border; and (2) You typically can’t use a single attorney or law firm in every state.

Law, unlike business, is extremely jurisdictional. Material suppliers not only need a system to manage the compliance issues that vary from state-to-state, but they need a partner in business who can help them everywhere, so there is one simple vendor to turn to when its time to send a preliminary notice or file a mechanics lien.  Zlien operates nationwide, and helps material suppliers across the nation navigation mechanics lien compliance issues.

Zlien Manages And Researches Project Information

The fourth and final challenge highlighted in Top 4 Mechanics Lien Law Challenges For Material Suppliers and Materialmen is that most material suppliers are without critical project information needed to file a lien or send a preliminary notice to owner.

As examples, material suppliers may not know the true identity of a property owner, the legal description of the property, or the surety who holds the payment bond on a project. The prime contractor typically has this information, and while subcontractors may not have it first hand, they’ll encounter the property owner or property owner representatives at the project while work, or at least be close enough to the project to have access to the information.

Material suppliers, though, just don’t have this access.  They typically send materials off without ever stepping foot on site. Unfortunately, the basic project information they don’t have is information they need.

Zlien helps companies manage and research this project information. When working with a material supplier, our services include researching the property owner and legal property description on private construction projects.  On state or federal projects, we research the contracting agency (public entity) and the surety holding bonds.  When the information can’t be found in research, Zlien will go on to make formal statutory requests for the information.  As a result, when its time to send a preliminary notice or file a mechanics lien, your company has the information it needs to protect its rights.

Learn more about Zlien’s service and how it can work for your company.

 

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The Material Supplier’s Guide To Creating A Mechanics Lien Policy

Here I present a short guide to material suppliers on creating a Mechanics Lien Policy for your company, ending with a sample policy for free download.

What Is A Credit Policy? A Mechanics Lien Policy?

According to businessdictionary.com, a credit policy is:

Clear, written guidelines that set (1) the terms and conditions for supplying goods on credit, (2) customer qualification criteria, (3) procedure for making collections, and (3) steps to be taken in case of customer delinquency. Also called collection policy.

So, if that’s a credit policy, what in the world is a mechanics lien policy?

This is actually a term-of-art I recently invented (I think) in response to inquiries from our clients about implementing procedures to help them utilize Zlien’s services and generally protect their lien rights on projects across the country.

This is something I alluded to in a previous post, “How To Incorporate Lien Protection Into Your Credit Policy – For Material Suppliers and Equipment Lessors.“  The idea is that in the construction industry, there’s a huge incentive to not only stay on top of standard credit and collection procedures, but to incorporate procedures to insure your lien rights are always protected.

A Mechanics Lien Policy is just that, an overview of what procedures your company will follow to preserve, perfect and enforce its mechanic lien rights.

Elements of a Mechanics Lien Policy for Material Suppliers

When crafting a Mechanics Lien Policy, material suppliers must keep in mind the credit and collection challenges specific to their industry.  We have a post about this from last week titled: Top 4 Mechanics Lien Law Challenges For Material Suppliers and Materialmen.

With these challenges in mind, here are some issues the building material supply company must keep in mind when writing a Mechanics Lien Policy:

What Is The Commitment To Sending Preliminary Notices?

Material suppliers are almost always required to send preliminary notice to preserve their mechanic lien rights. The backbone of your company’s mechanics lien policy, therefore, is to dictate the company’s commitment to sending preliminary notices.

In the sample mechanics lien and preliminary notice policy that I make available with this post, I address this commitment in a section titled “Mechanics Lien Philosphy.”  What goes here is a short statement about how aggressive your company intends to be with mechanic liens.  Are you looking to tip-toe around sending notices and filing liens because you’re scared of making waves with your clients (see Preliminary Notices Will Not Scare Your Customer!), or are you all-in and willing to send notices every time to ensure you have the maximum protection in the event of non-payment?

Here’s a quote from our sample lien policy’s mechanic lien philosophy:

[Example for Protection on Every Project:] The company furnishes materials on a high volume of projects, with the average value of those materials being between $50,000 and $75,000. Most of the time, these materials are sent to the job site on credit. Even though the credit worthiness of our clients are investigated pursuant to the company’s credit policy, because of the high dollar value of each shipment, the company values the option of filing a mechanics lien and desires sending all required preliminary notices to preserve those rights on every project. If an account remains unpaid, the company will file a mechanics lien before the state’s mechanic lien deadline. The company does so, despite the possibility of interfering with its relationships to project participants, because its willing to compromise elements of those relationships to protect its financial interests when payments are overdue.

Some companies like to separate their projects into risk categories, and then commit to sending preliminary notices to only those designated as high or medium risk. Risk categories can be based on any number of factors including the dollar value of the account (the more you can lose, the more risk) or the credit worthiness of the client.  What separates a high risk account from a low risk account is a call your company needs to make.

Outline A Plan for Execution

Once you decide who will get a preliminary notice and who won’t, it’s time to outline a plan to execute the policy.  The execution plan should not only contemplate how you’re going to send the preliminary notices, but also how and when you will file a mechanics lien, send the account to collections, and escalate the account to a foreclosure lawsuit.

Just as you would dictate within a credit policy when demand letters are sent and collection calls are made on overdue accounts, you’ll want to establish firm procedures on when notices, liens, collection efforts, and foreclosure lawsuits go forward.

Notices:  The thing about preliminary notices is that they are preliminary documents. You can’t wait until the account is overdue before sending these construction notices. You must send the notice to owner at the very start of furnishing to a project.  As such, the execution plan should call on your company to send a preliminary notice immediately upon signing a new contract or purchase order, or furnishing to a new project.

Mechanic Liens:  Unlike preliminary notices, mechanic liens are sent only after an account is overdue or some money is owed (with the exception of retainage).  While mechanic lien deadlines are important, you shouldn’t make a practice of waiting until just before the deadline to file your lien.  Not only does this subject you to error of a late filing, but you also miss opportunities to file your lien when the project is full of funding.  Earlier liens perform better, just like early collection efforts are more successful.

Your company should have a set number of days you wait until filing a lien, and it should be somewhat short.  Something like 30-45 days after last furnishing materials. This insures that (i) You get the lien filed while the account is still fresh, making collection more likely; and (ii) You don’t wait too long, as most lien deadlines are longer than 30-45 days.

Collections:  You may have between 90 days and 6 years to have your mechanics lien foreclosed upon.  Don’t wait that long. Give the mechanics lien 30-45 days to work by itself, and if it doesn’t work, escalate the situation and start collection efforts.

Foreclosure Lawsuit: Stay on top of the claim, so that if collection efforts don’t work within another 30-60 days, move the account up and require a lawsuit get filed to foreclose on the lien.

The specific number of days I propose here are just suggestions.  The important thing is to find something that works for your company, and to have a systematic, consistent execution. Also, when setting your execution policy, be sure to pay attention to the next point:  your deadlines.

Monitor Your Deadlines and File Your Documents Right

There are a lot of similarities between a credit policy and a mechanics lien policy. One key difference, however, is that when dealing with mechanic liens, preliminary notices and bond claims, compliance with complex legal nuances is required.  There are two primary components to this legal compliance:  (1) Getting everything filed before the deadline; and (2) Getting everything filed right.

First, everything in the mechanics lien world has a deadline.  There’s a deadline to send preliminary notices, to file the lien, to foreclose on the lien, and more. These deadlines change from project to project and state to state, and it’s going to be impossible for your company to track these deadlines.  You need a system, or to outsource your mechanics lien deadline monitoring.

Second, the notice, lien and bond claim forms and laws are hyper-technical. If you don’t complete the form exactly right, and send or file it in the exact right way, you’re going to forfeit your lien rights.  You want to make sure you understand all of the requirements (which is hard, because again, they change state-to-state and project-to-project).  Consider outsourcing this work.  See: 4 Reasons It’s Smart to Outsource Your Preliminary Notice Work.

Sample Policy

Finally, as promised, you can download a sample mechanics lien policy I’ve put together.  It can be used by anyone in the construction industry, but I wrote it with material suppliers specifically in mind.  You will notice that some items are in gray, as they present to you some choices in language.  Plus, you should edit the policy to fit to your company’s goals and philosophy.

Download the Sample Mechanics Lien Policy Here:
Sample Mechanics Lien Policy And Procedures – Word Version
Sample Mechanics Lien Policy And Procedures – PDF Version

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2012 New Year’s Resolution: Protect Your Lien Rights and Stop Losing Money

2012 New Years Resolution: Protect Your Lien Rights and Stop Losing Money

Every company has receivable problems, and everyone has an approach to these problems that seems ineffective.

Every company has receivable problems.  It doesn’t matter if your a tradesman, a material supplier, a design professional or equipment lessor, every now and again you provide your services and go unpaid.

You may or may not have debt collection procedures in place.  Perhaps you have an in-house staff member hound debtors with phone calls and certified letters.  Perhaps you have a debt threshold, when the problem is passed onto a collections agency, or a law firm. Whatever your procedures may be, these two facts are undoubtedly true:  (1) Collecting this money in or out of house costs you additional money; and (2) At the end of the year these unpaid bills add up and can be a substantial amount of bad debt.

I’ve talked about bad debt in the past here on the Construction Lien Blog.  In “Use Zlien and The Lien Laws to Reduce Your Bad Debt in 2012,” there is an entire section of that post dedicated to the “high costs of bad debt.”  Here is a quote:

Unpaid receivables even in small amounts can have a very significant impact on your company’s profitability.  Let’s say you have just $5,000 of unpaid receivables, and you have a net profit margin of 5%.  Your company will need to make $100,000 in revenue to compensate for the lost $5,000.  That’s a significant amount of money to offset the loss of such a small debt.  Now, think about $20,000 of unpaid receivables, $100,000, or more.  The impact to a company’s bottom line can be staggering.

The construction industry has access to mechanic lien or bond claim laws on nearly every project. These lien laws are super powerful, as they turn the project job site itself into collateral.  Just like a bank doesn’t loan money without getting collateral, if you pay attention to and preserve your lien rights, you too can have collateral every time you send out materials or perform other services on a construction project.

So, if lien protection is so great, why doesn’t every company do it on every project?

The answer, unfortunately, is because lien laws are extraordinarily complex and burdensome.

Laws are different state-to-state, and even within the same state your requirements will differ depending on the type of work you do, the character of the project, your tier on the project, the project’s value, and more. For companies who work on multiple projects each year, and especially those who work in multiple states, managing these requirements is impossible. Further, once the requirements are known, sending, filing and tracking all of the required notices and lien documents is a paperwork nightmare.

In consulting with companies across the country on lien compliance issues, I’ve learned that as a consequence of all these complexities, most comply simply disregard their lien rights. They usually take this “it’s more trouble than its worth” attitude after assigning the task of complying with the lien laws to a staff member, secretary, assistant, or even in-house legal counsel.

One cannot understate, however, just how complex the mechanic lien landscape is nationwide. It’s virtually impossible to comply, or train someone in-house to lead compliance.

One cannot understate, however, just how complex the mechanic lien landscape is nationwide. With or without lien and notice writing software, it’s virtually impossible to comply, or train someone in-house to lead compliance.  I’ve talked about this very phenomenon before in the post: 4 Reasons Why It’s Smart To Outsource Your Preliminary Notice Work.

While everyone has receivable problems, and lien laws are the best protection money can buy, because compliance with these laws is so complex companies typically forfeit their lien and bond claim rights. At the end of each year, these companies find themselves with a pile of bad debt and a history of collection costs and attorney fees, wondering if there is a better way.

You Need A Turnkey Mechanics Lien Solution

The answer to your bad debt headaches is to protect your mechanics lien and bond claim rights (see our posts about Why It’s Important To Lien and How A Mechanic Lien Gets You Paid). Since lien compliance is so complex, however, you need a turnkey mechanics lien solution.  Something that can completely take the lien process out of your company’s hands, and do everything: Monitor what must be filed and when, file and deliver required documents, track all filings, make collection efforts, and file lien enforcement actions.

In fact, you should make it a new year’s resolution to find such a turnkey service, because if you spend the entire year sending all required notices and protecting your mechanic lien rights, you’ll close out the 2012 calendar year with substantially less bad debt than 2011 and previous years.

And not to brag, but Zlien is the only company out there that offers such a complete turnkey solution to folks in the construction industry.  And we’re the only ones who can handle your mechanics lien compliance from soup to nuts – at an affordable rate – because we use proprietary front end and back end software to manage all of the lien law’s complexities.

If you’re ready to protect your lien rights on every project and stop losing money, contact us to learn how you can Lien Smart.

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Monitor Deadlines And Send All Required Notices for $28 Per Project (Or Less)

Yesterday, we wrote an article titled “4 Reasons Why It’s Smart To Outsource Your Preliminary Notice Work,” which discussed some reasons why outsourcing makes sense for construction and material supply companies who need to send preliminary notices to preserve their lien rights. Today, we’re going to get specific, and explain how simple and inexpensive it is to outsource your preliminary notice work to Zlien.

Part One: The Cost

Zlien offers the most simple and competitive outsourcing package in the industry. You pay a flat amount for each project you want us to manage, and we’ll (i) monitor your notice and lien requirements and deadlines; (ii) verify the property owner and address on each project; and (iii) deliver any and all notices requested on the project.

What’s the price? Take a look at the following chart:


Monitor Deadlines And Send All Required Notices for $28 Per Project (Or Less)

Included In Notice Only Plan:

  • Data Entry of Project Information
  • Unlimited Notices of any type (prelien, notice of intent to lien, etc)
  • Lien & Notice Deadline Monitoring

Included In Full Service Plan:

  • Data Entry of Project Information
  • Unlimited Notices of any type
  • Unlimited Liens, State Bond Claims, Federal Bond Claims
  • Unlimited Asset Report Searches
  • Zlien will send or file any document for the associated number of projects.
  • Lien & Notice Deadline Monitoring

Your company is billed monthly, at the start of the month for the number of estimated projects we’ll manage that month. There’s no minimum commitment period, and you can cancel or change your plan at anytime.

Part Two:  How It Works

So, how does this actually work?  It’s as easy as this:  Just give us your project information.  That’s it.

Some of our clients provide us the project information by inputting it into an online form within the LienPilot.  Other clients, however, simply fax or email us a copy of their internal Job Information Form or the contract / purchase order itself, and our staff does the data entry.

Our system calculates all the notice and lien requirements for your project, and whenever required, we’ll file or deliver the required notice or lien document (depending on your plan). You don’t have to lift a finger or think about this aspect of your business at all.

All the documents sent or filed on your behalf are stored in your LienPilot account and available for you to view at anytime.

Part Three: Getting Started

Get started easily by filling out the below contact form.  Someone from Zlien will review your information and create a custom proposal for your company.  It’s your first step towards a Smarter Way To Lien.


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Mechanic’s Lien Solution

  • The most potent tool you have to manage receivables is to preserve, perfect and enforce your mechanics lien and bond claim rights. But, it's so complex? Zlien is a revolutionary enterprise offering to monitor your lien deadlines and automatically file required documents.

Contact Zlien

  • 4819 Prytania Street
    New Orleans, LA 70115
    (866) 720-5436
    email: mail@zlien.com